Returns & Exchanges
At TORAL, we want you to be completely satisfied with your fashion purchase. If you are not entirely happy with your order, you can return or exchange any item within 30 days of delivery provided it is in its original, unworn condition with all tags attached.
Initiate Your Return
Log into our online return portal using your order number and email address to select the items you wish to send back and choose your preferred resolution.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return authorization form inside the box to ensure faster processing.
Ship the Items
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing